Need an answer in a hurry?

Once your order has been dispatched from our warehouse, tracking information will be available on our courier's website (this can take up to 24 hours after dispatch depending on destination). Please note: orders received after 4pm are dispatched the following working day.

You can look up your tracking information here:

Not to worry, we've got you covered. You can download a new returns label here: https://www.royalmail.com/track-my-return/create/697.

Once there, select box/bag and click 'Yes' when asked if your item is smaller than the maximum measurements.

Then simply fill in your details and print off the returns label. You should get proof of postage when taking the item to the Post Office in the form of a receipt. Keep that safe as it also has your tracking number on.

No Printer?

If you’re unable to print a return label, there are some post offices that can print out our free returns labels for you.

Simply go to https://www.royalmail.com/services-near-you/ and enter your postcode, select “Delivery/Post Offices” and click “Filters” and select “Print prepaid postage label”.

Yes, we have a 90 day return/exchange policy. Don’t worry if you’ve tried them on, we completely understand. As long as the items have not been used and are free from any pet hair or soiling, and come back with their original packaging/tags, you’re welcome to return them to us.

Your estimated delivery date will have been shown during the checkout process – please allow until this date for your order to arrive. You’ll be able to get the latest updates on your order by clicking the tracking link in your shipping confirmation email, or by using the form above. Please check your spam folder if you can’t find it in your inbox.

Don’t forget... any orders placed after 4pm will be dispatched the following working day.

It can take up to 10 working days (excluding weekends and bank holidays) from the date we receive a return at our warehouse to processing the return.

We’ll send you an email as soon as we’ve completed your return.

If you have used one of our FREE Royal Mail returns labels, the post office would have provided you with a receipt with a tracking number on.
You can track your return here https://www.royalmail.com/track-your-item/

If you need the replacement item/size within 7-10 working days, we suggest the best thing to do would be to place a new order and pay for it to ensure you receive it in time. Please write on the invoice enclosed in your return that you would like a refund and that you have placed a new order to avoid a duplicate replacement.